How many people can I book for and for how
long?
1. You can only book for a maximum of 7 nights and
for 10 people in any one booking unless otherwise
specified on the hostels microsite.
What happens with the 10% deposit?
1. On booking you will be charged a 10% deposit, plus
a $2 booking fee
2. This will not be refunded to you on arrival at
the hostel.
3. The remaining 90% is due to the hostel on your
arrival.
4. The 10% deposit and booking fee is strictly non
refundable, as per the terms and conditions you ticked
to agree to on booking.
What credit cards can I book with?
You can only book using a Visa, Visa Delta or Mastercard.
If I don't have a credit card can I still
book?
No! Bookhostels.com operates an online booking service
only and require you to submit a valid credit card
number in order to secure your booking.
Does the name on the credit card have to be
the same as the name on the Reservation?
1. No! If you don't have a credit card but have been
given permission to use a friend's or family member's
card to book - that's ok.
2. So the name on the credit card can be different
to the name on the reservation.
Is my credit card safe?
Yes! Bookhostels.com uses Verisign, the world leader
in Internet security. All information is encrypted
online and transferred securely direct to the hostel.
If I am getting a credit card error while
I am booking or waiting for my confirmation, what
can I do?
Bookings are secure and processed through WorldPay.
If you are receiving an error, here are some potential
reasons why.
1. There may be insufficient funds to cover the transaction
being booked
2. You may not have filled out all the information
fields requested.
Can I book over the telephone or by email?
No! Bookhostels.com operates an online booking service
ONLY. We do not offer a reservation service via the
telephone or by email.
Do I need to be a member to use your site
or stay at one of your hostels?
1. No, you do not need to be a member of any Youth
Hostel organisation to stay at any of the hostels
listed.
2. You do need to book in advance and have your booking
reference with you on check- in at the hostel.
Do I have to book in advance?
We always recommend that you book your accommodation
and other services well in advance to avoid disappointment!
Allocation sells very quickly especially in High Season.
Can you check availability for me?
1. The online availability that you see is uploaded
by each individual property.
2. Bookhostels.com has no control over this availability
as it is the direct responsibility of the hostels.
3. We are an online company that provide the technology
for hostels to sell their beds online.
4. So to check availability you must do so yourself
online. Enter the dates that you need and the number
of people and you will see all the properties with
availability for the dates of your query.
Can you give me directions and contact details
of a hostel before I book?
1. Each hostel has its own unique page on the site,
this is their microsite.
2. This page will give you a description of the hostel,
where it's located and the hostel facilities.
3. As we are an online booking service we do not provide
you with telephone number, email address or website
details until you have made your reservation.
4. Once you have made your reservation you will be
able to view full contact details and directions to
the property booked on your booking confirmation.
Can you send me a brochure?
1. All the information we have about the property
is displayed!
2. Each hostel has its own page or microsite. All
the information you need will be on these pages.
3. At the top of the page there are 4 photos uploaded
by the hostel to give you an indicator as to what
their property is like. The pictures of the rooms
will not necessarily be the rooms that you will be
staying in on your arrival.
4. The hostel will have a description of their property
and the facilities they have.
5. The information displayed here is uploaded by each
hostel.
6. It is up to each hostel to ensure that all the
information here is correct. The hostel also uploads
its own rates and availability.
I am an older traveller will I still be able
to book one of the hostels online?
1. If a hostel has any age limits it should specify
this on its hostel page (or microsite).
2. All the information on the hostels microsite is
uploaded by the hostel themselves and should be accurate
and up to date. It is the hostels responsibility to
ensure that all the information is correct.
If you have found the answer to your question please
do not contact us. If you contact us and your question
was answered above we will not be able to reply to
you due to the large volume of emails we receive on
a daily basis.
If you have not found the answer to your question
then you can contact
us and we will try to reply to your email within the
next 24 hours.
--------------------------
Reservation
Queries
--------------------------
I have not received my confirmation, what
can I do?
1. Once you click the "Confirm" button it
should only take up to 1 minute to receive confirmation
of your booking on screen.
2. We then send you a confirmation email with your
booking details. It's important that you enter the
correct email address if you don't you won't receive
the email.
3. Please note that due to the nature of the internet
and individual email servers that sometimes mails
will not be received. If you require confirmation
of your booking please click here.
What
happens if I want to cancel my booking?
1. If you wish to cancel your booking you must contact
the hostel directly to do so. Once the booking leaves
our system we have no more control over it.
2. In the event of a cancellation the booking fee
and deposit are non refundable. You must cancel at
least 24 hours before your arrival as failure to do
so can result in your card being charged for the first
nights stay.
3. Contact details for the hostel are on the booking
confirmation.
What
if I need to amend my reservation?
1. You must contact the hostel directly to see if
they can amend your reservation.
2. You may need to cancel your reservation and rebook
online. The booking fee and deposit are non refundable.
Contact details for the hostel are on the booking
confirmation.
What
happens if I don't show up and haven't contacted the
hostel?
In the event of a no show the hostel will charge your
card for the first nights stay and cancel any remaining
nights booked. The deposit and booking fee are non
refundable.
I
have just noticed on my confirmation that my book
in day is the same as my leaving day, how can this
be?
If you make a booking for 1 day only the date on your
booking will be the day of your arrival only. The
confirmation only shows the dates reserved and not
the check out date.
